8x8 Series is Great!!!
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 …
Starting at $24 per month
View PricingOverview
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (350)8.989%
- Call recording (302)8.787%
- Directory of employee names (309)8.787%
- Message alerts (338)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.8x8.com/products/plans-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
Features
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(724)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(1-25 of 232)Companies can't remove reviews or game the system. Here's why
April 26, 2024
8x8 Series is Great!!!
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 is fast and reliable and addresses our issues immediately for quick resolution. We have close to 300+ 8x8 users across our network in all parts of the country to include HI.
- Provides great call quality
- Tech support is quick to respond when submitting tickets for issues
- Integration is fast and easy when implementing in a new office
- Being able to access your vm's from desk phone without the use of the passcode.
April 26, 2024
a good choice
We're using 8x8 for all the phone lines needed for various departments. We use the numbers for our main line, sms, call recordings which help with training, our recruitment, customer service and sales team make daily use of 8x8
- access to numbers
- organized reporting
- quick support
- Being able to assign a manager to profiles
- The ability to create different groups without needing to have them be part of a ring group. It would be useful when analyzing billing to be able to see each department seperatly
- Reporting that is department specific where managers can view only their staff in reports
April 23, 2024
Well pleased!
Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the years. They have always resolved any issues I had with the IP phone system. It was a system that I was able to install myself on our church campus.
- Customer Support
- Classes for update on system
- User friendly
- Update style of phones
March 28, 2024
8x8 review by new user
We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many more capabilities for handling all of our incoming telephone calls and call transferring and recording needs.
- Provides great training in doing the set up on a new account
- Very easy and quick to communicate with our account manager and support services
- Excellent ease of access via desk phone, desktop application and smart phone application
- There are some aspects of the software that can only be edited by support services, it would be nice if we could personalize all aspects of our account ourselves
- It would be nice if we could set up multiple desk phones for one user without having to do a hot desk
- It would be nice to be able to add services in the website without having to go through our account manager
March 24, 2024
8x8 X Series for Consumer Services
8x8 X Series allows us to directly answer calls and schedule follow up appointments for our services. We particularly like the auto attendant feature to route the call to the correct person to best support their needs.
- call routing
- voicemail
- Interact with our mobile numbers
- Change of personnel impacting our configuration changes
- Ability to call the tech support reps directly versus case submittal online, then direct contact
- SMS texting per extension
March 09, 2024
Just another review
We use it as our phone system. Benefit is we can transfer the call to own cell or have call forwarding after hours to personal line. It also offers basic texting options. Besides that we don't many high demands or business problems that need addressing. We just need it to work as a phone.
- Call Transfer
- Call Forwarding
- Office Hour Transfer
- Texting
- Online User Interface
- Customer Service
- Agency Support on System Use
- Representatives that will return your call
February 11, 2024
Best Work System By Far.
We use 8x8 primarily for patient communication. This product has helped us streamline the use of a single main line while being able to take calls remotely. Scheduling and managing appointments has become much much easier since implementing this system. Since we often see patients offsite as well, 8x8 mobile has allowed us to keep our personal numbers private, setting the office number as the caller ID. This also looks more professional, considering we are a small practice and do not have a centralized call center.
- Call integration with office desk phones.
- Voice quality on mobile app.
- Text communications with patients who are hard of hearing.
- Admin console being shareable to other users.
- Setting desk phone as main audio/mic source without additional inputs.
- Admin console access on desktop app vs web.
February 11, 2024
Great!
This is our main phone answering system. It allows all of us in the office to utilize the phones and answer or make calls from remote locations, too. Very easy to use with the app. Also, have it connected to our computers. The voicemail transcript is useful as well. I highly recommend it.
- Remote
- Accessible
- Adaptable
- App
- Change voicemail machine.
- Make accounts.
January 22, 2024
8x8 X Series is a Work From Home Win!
Our previous provider has a messy interface, lack of support and consistent failures in service. Dropping calls multiple times with one customer is not what any business wants. We server international customers as well and many of the services I explored could not support that. 8x8 X Series has given us a clean interface to work with, easy metrics to review and we have had no interruptions in service. Our team is pleased with the ease of use and the quality if each call we make.
- User friendly interface and visually appealing
- Excellent Admin support and access to training
- Ease of use for all users
- Excellent support all around
- Warm call transfers on the desktop app
- More visibility or choices on default messages and hold music
- Making sure users know they cannot do a Barge, Whisper or Monitor group without hardware
January 11, 2024
Working in 8x8 is easy
8x8 allows us to message in real-time across various departments. It is easy to move a chat into a meeting when needed. This works for people with and without 8x8. It's great!
- Phone, chat and live meetings simply.
- Great connections and low sound lag.
- Integrate with TEAMS.
- Ability to reply to a single message without commenting to the entire chat.
January 11, 2024
Okay....if your use case is fairly basic.
We utilize 8x8 for each of our employees to have a dedicated phone line that can link to their cell phones, desk phones, and Microsoft Teams accounts. We also utilize the options for rerouting calls as needed for if someone is unavailable or not answering their phone in a timely manner.
- Ease of setting up phone line
- Usually good uptime
- Able to make modifications on the fly
- In my opinion, desktop application is very finicky
- I think the customer/technical support is lacking
- Unable to create a fixed VOIP line
December 28, 2023
8x8 Best U.S VoIP Provider
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
- Easy
- Quick
- User Friendly
- Manageable
- Easy to use
- Easy to configuration
- No other comment
Zakiant has been using 8x8 for many years now, and we are using it both in-house and to support our clients as well. We have been very impressed with its performance and capabilities. The 8x8 X Series has helped us to solve a number of business problems, including Improved communication and collaboration. The platform's features, such as video conferencing and screen sharing, have helped our team to connect with customers and prospects more effectively. Overall, we are very pleased with 8x8 X Series.
- Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
- Integrates with email systems to provide a unified view of customer interactions.
- Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
- The mobile app for 8x8 X Series could offer a more comprehensive and feature-rich experience.
- 8x8 X Series should continuously enhance its security measures to protect user data and privacy.
November 14, 2023
8x8 X Series a good VoIP system
8x8 replaced a legacy Avaya system in our organization. One of the biggest issues we were facing at the time was the inability for employees to answer calls when they were not in the office. 8x8 solves this by allowing any device to be a phone. The 8x8 Work app for your computer or smart phone works as advertised and now users can receive work calls where ever they are. As a phone system it does the job. There are some limitations which is why I don't give it a 10 out of 10. Unless otherwise specified the total number of voice mails any user can have is 20 out of the box. If you need to integrate to a paging system, do you homework first, they are very limited in the systems they can natively integrate with. You cannot setup a global fax cover sheet if you plan to use eFaxing. You have to use their cover sheet or each user must add one individually. Call filtering for Spam and Robocalls is non existent. Be prepared to start receiving a lot more unwanted spam and Robocalls. Overall the system does what it needs to do even with the issues mentioned here it's a good system.
- User Management
- 8x8 Work App
- Technical Support
- eFaxing
- API Integration
- Paging
November 07, 2023
8x8 X is the Bar, Period !
8x8 X is a Dream for the New User and their Customer Service team feels like in-house support. The All Company Message Room has become our company chat which gives our Project Manager the ability to stay on top of everything, not to mention the quality of calls and easy to use Analytics with detailed reports on Dials, phone time and immediate access to recorded calls. 8x8 not only gives us a Professional look with the Company Caller ID and Department Extensions, but it has helped us Improve our Productivity by 30%. I cant see my company being where it is without it.
- Records every call
- Allows you to Communicate with your team in private messaging rooms
- Great Quality Calls
- Training on all their Features
- To be honest up to this point I have not encountered any problems, I love my 8x8.
November 03, 2023
Zero Customer Support
I use it to contact leads, clients, vendors via phone or SMS.
- VoIP
- sms message
- call
- Customer Service
- settings functionality
November 03, 2023
Happy Camper
I couldn't be happier with their services. The phone service has consistently delivered excellent call quality. I am able to use my phone in various places by downloading their app. Their price plans are competitive and offer great value for the features provided. Whenever I have a question their customer support has been top notch & Stephenie Watson is super helpful. 8x8's app is user friendly and allows me to manage my account and accept calls. 8x8 provides me with training sessions and updates so I can utilize my services available. In conclusion I wholeheartedly recommend to anyone in need of reliable and affordable phone services. Their dedication to quality, customer satisfaction, and innovation truly sets them apart.
- Provides Training for their customers.
- Make sure we have all the equipment that is needed.
- Response time is great
- Provide a kick back to Customers to show Appreciation!
November 03, 2023
Medical Office Use
Queues to reach proper department.
- Incoming Call Quality
- Out Going Call Quality
- Call Queue
- Admin Setup - Desktop
- Call Routing of other Numbers to main number
- Easier Phone Tree Menu Setup and Visualizations
- Preventing Users from not getting calls in call queue by user disabling or working around
October 18, 2023
Customer Service that actually listens to the customer!
We use the 8x8 system as our main line for client calls and for internal office extensions. We use 8x8 on a daily basis with phones that we acquired through 8x8. The delivery of the hardware and install were very efficient. Only drawback to date is that the system either needs a direct ethernet connection or a very strong Wifi connection (with adapters) which we did not confirm adequately before installation.
- Customer service - efficient and well trained representatives
- Efficient implementation of new service
- User friendly website
- Difficulty in setting up specific configurations for internal call management
- More inquiry regarding client infrastructure with new service
- Dedicate a representative for the "go-live" day to trouble shoot in real time
October 17, 2023
Office Manager / Bookkeeper
We use the 8x8 X series for phone services, as well as Video calls, meetings, and chat. We would like to expand it's use to take over for our previous Virtual meeting provider as well, since we find it very easy to use and we all are already subscribed to the 8x8 X series, however I recently found out that as users out of Canada we currently have certain limitations and were not able to completely move to 8x8 X series. This being said, I know the product continues improving, and I am looking forward to the future where it will have all the features we require.
- I specifically like that Chat history does not get deleted after a period of time.
- It is convenient to have it installed on all my work devices, very user friendly app.
- the Support is very responsive and always tries to be helpful...
- Integrations that are available to UK and US and not to Canada, like Pipedrive (the one that came to mind.) and the store (where I should be able to add additional users myself, but as it turned out and was later explained to me by their support team, the feature was not available for Canadian clients.
- The app, although convenient, glitches almost daily. Also the app is very system-picky, LOL, there's a specific guidelines of adjustments required for MAC users for it to function as needed.
- We would like to be able to introduce more features for the 8x8 Meet feature, like the host should be able to limit the ability of other participants sharing screens simultaneously (or at all) during the call, the host being able to control participants' permissions for large groups in general, the video links being available for longer than 72 hours, perhaps a larger cloud storage for the video calls etc...
October 17, 2023
Using 8x8 in a BPO Contact Centre
8x8 has become our global SaaS telephony solution, offering both a traditional 'BackOffice' telephony environment, combined with a full UCaaS solution, which support all of our global contact centres. The biggest challenge 7yrs ago, was do we reinvest in our current solution, potentially not getting any hosted-elements and maybe limiting our scalabiltiy, or can we leverage an up and coming SaaS platform, which will allow us to manage growth, introduce modernized solutions, improve contact centre experince for clients and agent, reduce boundaries for voice-requirements, whilst remaining within budgtary controls.
- Voice Quality
- Scalability
- Product Features
- Telephony knowledge
- Invoicing
October 16, 2023
8x8 X Series Review
8x8 address the problem we have at work where we were unable to take our desk phones home without a site to site link to our home router. With 8x8 we are able to pick up our phone and take this anywhere to work from whether its home or at a different desk in the office for a change of scenery, its great.
- Access anywhere to desk phones.
- Customization for ring tones, volume levels, duration and mailbox settings.
- Expandable phone systems throughout the workplace.
- Although there is a lot of customization, the online portal is unfriendly.
- Have to go through a partner to get support.
- No local setting changes.
October 13, 2023
8x8 Great features & Cost Effective
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
- Voice Quality
- Savings
- Many features
- Technical service can be challenging there usually is a communication issue. Tech support is always very pleasant but sometimes just don't get what the issue is. That has been the only downfall with 8x8
October 12, 2023
A Good Value That Supports Your Team
I use 8X8 to contact new clients via phone and text via the mobile app on my cell phone. This is a great tool to help our team manage our business and reach new customers.
- manage communication
- support telecommunication
- customize user experience
- connection clarity could use improvement on voice calls
- would love customization to toggle voicemail settings from mobile app
October 12, 2023
8x8 works well for our agency
Integrates with Microsoft Teams for seamless communications. SMS text capability was an important feature we needed.
- Fax, SMS
- Easy to setup new users
- Technical support and account rep are helpful
- Adding / removing X1, X2 licenses on the fly rather than having to engage our account rep.